REPLACEMENT POLICY

In case of Damage & Wrong Product Delivery the following conditions will be applicable:

  • Customer will have to notify the Company through an email (email: info@metalsmithonline.com, Mobile : 91 7535078609) within 2 days citing the reasons for the replacement and also indicate that which fresh product customer is inclined to purchase against the replacement.

 

  • Customer will have to attach the video of the product 360 degree along with the pictures from 6 directions. Sides
    1. Angles: Left, Right, Front, Back, Top & Bottom (bottom is subject to the weight of the product). These pictures and video will be attached in the email while writing to the Company.
    2. Company will take 2 working days to respond their decision and if customer is not satisfied with the Company decision then Customer can rewrite to the company and ask Company officials to speak or Customer can directly speak with the Company and seek the clarification.

 

  • After verifying the Video and Images, Company will arrange the pickup of the damaged or wrong delivered product and will deliver the new product to the customer’s Address.
  • If Customer wants the Refund: Post successful completion Quality Control process, purchase value will be credited in the buyer’s original payment mode or as per the mutual agreed payment options within 7 business days.

 

In case of Without Any Damages or Without Any Issue the following conditions will be applicable:

  • If customer is returning the product for the replacement of new product, then reverse shipping will be paid by the customer and logistics partner can be chosen by the customer.

OR

  • Customer can deliver the product direct to our warehouse. (Company’s address (Kohinoor Craft: Turkey Estates, Kohinoor Tiraha, Landmark: Sambhal road District, Moradabad State : Uttar Pradesh)

 

  • Customer will have to book the reverse shipping to Company’s address. In case of replacement of the product after the written approval from the Company.

 

  • Customer will have to ensure while returning the product at the Company’s address that it must reach safe, without any physical damage and original condition. If customer is shipping the product, then in-transit physical condition will be the sole responsibility of the customer. In case product is delivered in damage condition then Company will have the sole discretion for deny the replacement and in this case, customer may call-back the product to their address.

 

  • Post successful completion Quality Control process, purchase value will be credited in the buyer’s account on our retail website for future purchase or approved replacement amount will be adjusted against the new purchase. Please note, money will not be refunded to the customer and only new purchase will be the option available for the customer.